How do we professionalise and standardise assessment and reporting?
Create an intuitive assessment and reporting tool in the form of two apps.
Ensuring an extremely professional approach to customers.
CHALLENGE AND AMBITIONS
In the past, the BROEN-LAB assessments were time consuming and handheld, leaving room for misunderstandings and personal interpretation in the following reports. Together, we wanted to develop a digital solution optimizing the process and the feedback to the customer – and, at the same time, also create a scalable solution for a rapidly growing international business.
Behind the solution
We decided to focus heavily on time efficiency and on designing an intuitive user interface. We also wanted to create a standardised tool used across the organisation. We needed to develop a new report standard that would prevent mistakes while improving customer dialogue.
The final solution did all these things and provided BROEN-LAB with both a “Risk and Safety App” and a “Service and Testing App” streamlining internal processes and ensuring an extremely professional approach to customers and potential customers.
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